Return Policy

Warranty against manufacturer defects within 6 months from original date of purchase must be accompanied by the original sales receipt. The customer is responsible for all return shipping charges.

All sale items are final sale. We will happily accept returns or exchanges on any regular priced, unworn merchandise in perfect condition within 14 days of purchase.  Box must be in perfect condition with labels still intact.  Must have original receipt of purchase.

No returns on sale items. If you would like to return or exchange your regular priced purchase with us, simply email us at info@shoesforthesoul.ca include your name, shipping address, paypal transaction I.D. and the reason for your return. Please note, all returns must be received back in store within 14 days of purchase.

Shipping on all returns are at your expense. Please do not send item C.O.D. or we will deduct that amount from your purchase. Once we receive your email, we will contact you with a return authorization number, please write the number on the outside of the package.  Once we receive the item we will then refund or exchange the item.

Customer Service
Contact us at info@shoesforthesoul.ca

Mailing address

553 Baker St.
Nelson, BC
V1L 4J1